Pursuant to art. 63 of the Consumer Code, the risk of loss and damage to the goods, for reasons not attributable to the seller, is transferred to the consumer when the latter, or a third party designated by him and other than the carrier, physically comes into possession of goods. However, the risk is transferred to the consumer as soon as the goods are delivered to the carrier. The Customer who at the time of purchase has decided to make use of the extra insurance service for the transport of the purchased goods, in the event that he finds anomalies at the time of delivery (packaging damaged or otherwise altered in the closing seals, damaged product or scratched, missing one or more packages ordered), must accept the product by writing on the document provided by the carrier: "WE ACCEPT WITH RESERVE" + description of the anomaly found. In fact, to enforce the insurance coverage it is not sufficient to note "ACCEPTED WITH RESERVE" or "ACCEPTED WITH SUBJECT TO INSPECTION", BUT the reason for the reservation must be explained in detail. If the package or the product should show visible damage, scratches or any other type of anomaly and the courier should refuse to affix a specific reserve, the goods must be refused and the incident reported immediately (and in any case in a timely manner) to the Customer Service of Decidiprice srl. In any case, without prejudice to the seller's obligations in terms of legal guarantee pursuant to articles 128 et seq. of the Consumer Code, Decidiprezzo srl will not be held responsible for any anomalies found in the state of the product, after delivery, if the Customer, in the presence of an anomaly, has accepted the package without making a specific reservation (in the corrected above). Any damage or anomalies must be reported to Customer Service by email to postvendita@climaconvenienza.it. The request must be forwarded no later than 8 calendar days from receipt of the goods. Any notification beyond the aforementioned terms will not be taken into consideration.