Refund policy
Decidiprezzo srl recognizes the right of withdrawal which, exceptionally, also extends to professionals, following the provisions of art. 52 of Legislative Decree 206/2005. The Customer has the right to withdraw from the purchase contract, without the need to provide explanations and without any penalty. The product must be returned intact and complete with the original packaging. The Customer who wishes to exercise the right of withdrawal is required to give notice within 30 calendar days from the date on which he/she comes into physical possession of the goods. He/she may do so by sending an e-mail to postvendita@caldaiemurali.it In the event that the consumer chooses this last option, a confirmation of receipt of the withdrawal form will be sent to him via email. In any case, Decidiprezzo srl will provide the Customer who has expressed the intention to withdraw, the exact address to which to send the product. For the correct exercise of the right of withdrawal by the Customer, we specify that:
: the user is solely responsible for the decrease in value of the goods resulting from handling of the product other than that necessary to establish the nature, characteristics and functioning of the product. The product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with identification tags, labels and the disposable seal, where present, still attached to the product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. The right of withdrawal can be exercised in relation to the product in its entirety and not for parts and/or accessories of it. In the event that the serial number of the product is inserted on the packaging, as for example, for electronic products, it constitutes part of the product and, consequently, the product must be returned in the original packaging, which must in turn be placed in additional packaging, as no other label or tape can be placed on the original packaging;
the direct costs of returning the goods will be borne by the Customer. Decidiprezzo srl reserves the right to check the returned goods to assess any damage or tampering not resulting from transport.
The refund concerns the sums paid for the price of the product, and will be made no later than 14 days after the Customer communicates that he/she is exercising the right of withdrawal. The amount of the refund will be communicated to the user via email. In any case, refunds will be made by Decidiprezzo srl with one of the following methods: bank transfer if the Customer paid by bank transfer and/or cash on delivery, credit card if the Customer paid by credit card.
Paypal if the Customer paid with Paypal.