CONTACT US

Use the built-in chat system

Click on the icon at the bottom left to immediately start a conversation with one of our operators. We will be happy to help you!

Send us an email

To receive information of an administrative nature, or relating to billing, write to us at amministrazione@caldaiemurali.it

To receive support after making your purchases, write to us at postvendita@caldaiemurali.it instead

For other general info, you can find us at the email address supporto@caldaiemurali.it

Frequent questions

What can influence the delivery date of an order?

In some periods of the year such as Christmas or July we receive many more purchases and this could delay shipments by a few days. Consult the order tracking link that we provide you by email at the time of purchase, if after 10 days from purchase you still have not received the item, contact us by phone +39 02 4070 1624 or by email assistenza@caldaiemurali.it.

Can I return a purchased product?

Certainly, CaldaieMurali.it provides up to 30 days from delivery to be able to return an item without penalty and without providing any explanation. The products must be returned in perfect condition, including all their components and in the original packaging. To make a return, contact our customer service via email at: postvendita@climaconvenienza.it specifying the order code and the name of the item to be returned.