Shipping questions
What are the delivery times for orders placed on CaldaieMurali.it?
Delivery times vary based on product availability and shipping destination. Generally, deliveries are made by express courier and take from 2 to 5 working days. You will receive a confirmation email with your tracking number as soon as your order has been shipped. Only in Rome and Milan we offer a 4-hour delivery service.
What should I do on the day of delivery?
Upon delivery of the goods, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact and unaltered, even in the sealing tapes.
Can I return a purchased product?
Certainly, CaldaieMurali.it provides up to 30 days from delivery to be able to return an item without penalty and without providing any explanation. The products must be returned in perfect condition, including all their components and in the original packaging. To make a return, contact our customer service via email at: postvendita@climaconvenienza.it specifying the order code and the name of the item to be returned.
Is there an installation service?
Certainly! Our operators can install the following products in your home or office:
- Monosplit air conditioners
- Multisplit air conditioners
- Ducted air conditioners
- Heat pumps
- Boilers and water heaters
Find out more about our installation service on this page
Warranty and insurance questions
What is the duration of the warranty on products purchased on ClimaConvenienza.it?
All products sold on ClimaConvenienza.it are covered by a manufacturer's warranty for a period of 2 years from the date of purchase, unless otherwise specified in the product description. The warranty covers any manufacturing defects or malfunctions not caused by misuse or accidental damage.
How do I request warranty assistance for a product purchased on ClimaConvenienza.it?
To request warranty assistance, please contact our customer service providing your order number, date of purchase and a detailed description of the problem encountered. Our team will guide you through the warranty claim process and provide you with all the information you need to resolve the issue as quickly as possible.
What if my order arrives open or damaged?
In the event of tampering and/or breakage, the Customer must immediately dispute the shipment and/or delivery by adding the wording "RESERVE FOR DAMAGED PACKAGING" on the signed copy of the delivery document to be returned to the courier or other operator who delivered the goods. In any case, the Customer must promptly notify any tampering or breakage of the packaging by e-mail postvendita@climaconvenienza.it
If you have subscribed to the Kasko Insurance service for €3.90, you have up to 10 days from delivery to report the damaged product to our email.
Questions about payment methods
What payment methods can I use for purchases on CaldaieMurali.it?
CaldaieMurali.it accepts various payment methods for maximum customer convenience. The accepted payment methods are: Credit card (Visa, MasterCard, American Express), PayPal, advance bank transfer and cash on delivery (cash on delivery) and Scalapay.
If you buy with Scalapay, you receive your order immediately and pay in the number of installments you have chosen.
After 5 working days if the credit is not made, the order will be automatically canceled and will be repeated (sales prices may be subject to change).
Does CaldaieMurali.it offer a secure payment option for online transactions?
Yes, CaldaieMurali.it uses a secure payment system that guarantees the protection of your financial information. All transactions made on our site are protected by SSL encryption, which ensures that sensitive data, such as credit card details, are transmitted securely and privately.
How does cash on delivery work on CaldaieMurali.it?
Cash on delivery allows you to pay the amount of the order directly to the courier upon delivery. It is important to have the exact amount in cash, as the courier may not be able to provide change. Please note that an additional cost may apply for the cash on delivery option. For further details on cash on delivery, please consult the "Purchase Agreement" section of the site.