supporto@caldaiemurali.it

Centralino: 02.5004.2307

Terms of service

These General Conditions of Sale govern the offer and sale of products on the site caldaiemurali.it. The products marketed on the Site are sold by Decidiprezzo srl, with registered office in Via Carlo Farini, 48 20159 Milan, registered in the Company Register of MILANO-MONZA-BRIANZA, at no. 1028035, VAT number 14761371005, e-mail assistenza@caldaiemurali.it. The sales prices are expressed in euros including VAT and do not include shipping costs. These are always paid by the Customer. The offer and sale of products on the Site comply with the provisions of Legislative Decree no. 206/2005 (so-called Consumer Code), and subsequent amendments, as well as those provided for by Legislative Decree 9 April 2003, no. 70.

Shipping Times

The order is processed based on the payment method chosen, for payments by CREDIT CARD, PAYPAL, CASH ON DELIVERY the order is processed on the same day.

Orders placed before 2:00 pm will be processed the same day. The BRT or GLS courier will collect the ordered goods from our warehouses the following morning. The courier will then assign the tracking number and communicate it to the customer via email, allowing them to follow the delivery status and estimated times in real time on the brt.it or gls-grop.com website. The courier will deliver the goods (excluding islands and remote areas) to the address indicated by the Customer at the time of order confirmation within 24-72 hours. Shipping costs are the responsibility of the Customer and are calculated taking into account the volume and/or weight of the item(s) ordered. Product delivery times, however, vary depending on the item requested, the payment methods and the delivery methods chosen by the Customer, which is why the times indicated are merely indicative and cannot be considered binding for Decidiprezzo srl.

Orders placed online are delivered throughout Italy, with the exception of Livigno, Campione d'Italia, Vatican City and the Republic of San Marino. In some periods of the year (summer period / Christmas period) the processing times may be subject to changes compared to the standard ones stated above.


NB: During the summer months, due to the high volume of orders, delivery times may be subject to delays.


Payment Methods

Cash on delivery: Cash on delivery (cash on delivery) allows you to pay for the product to the courier upon delivery. This payment method has a 5% commission. For amounts over € 4999.00 a 10% deposit is required. For cash payments, to make delivery faster and more efficient we recommend preparing the exact amount to give to the courier, as they often do not have cash and are therefore unable to give change.

*For all cash on delivery orders of an amount equal to or greater than €1500.00, a 10% deposit on the total order will be required. In the event of refusal by the customer, it will not be possible to ship the goods.

PayPal* and credit cards. By choosing PayPal as a payment method, the user will be redirected in complete safety to PayPal's protected server, where he/she can pay with the main enabled credit cards (e.g. VISA, MASTERCARD), or with POSTEPAY or other enabled rechargeable prepaid cards.

*NB: By choosing this payment method, it is essential that the shipping address registered in the site account is the same as that of the PayPal account, otherwise the order will be cancelled and payment will be refused.


ORDINARY bank transfer

NB: If the credit has not been made after 5 working days, the order will be automatically cancelled and will have to be repeated (sales prices may be subject to change).

Payment by installments financed with Scalapay

If you buy with Scalapay you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be assigned to Incremento SPV Srl, to related parties and their assignees, and you authorize such assignment.

Payment by installments with Pagolight

Easy Payments: Bank Transfer for Tax Deductions

To benefit from the incentives relating to interventions that increase the level of energy efficiency of buildings ("ecobonus") and interventions for the recovery of building heritage, payments must be made by bank or postal transfer, while the aforementioned obligation is not foreseen for interventions carried out within the scope of business activity.

In particular, it is necessary to proceed with the so-called speaking or special transfer, which is a specific type of bank transfer used to make payments relating to the aforementioned energy requalification or restructuring works for which the State has provided incentives and tax deductions.

You need to be careful when filling out the speaking bank transfer, which must necessarily contain some data:

  • Name, surname and tax code of the person making the transfer, who may be more than one, as in the case of co-owners of a property;
  • Name, surname and tax code and/or VAT number of the beneficiary;
  • Reason for payment, indicating the work carried out, the invoice data to which the transfer refers and the regulatory reference;
  • Facilitation Law.

For clarifications on the legislation, we recommend consulting the information provided on the website ofRevenue Agency. In case of difficulty, it is advisable to contact a CAF or an authorized consultant.

In order to facilitate all our customers, the purchasing procedure provided by our shop is summarised below:

  1. Proceed to register on our website;
  2. Place your order by selecting the "Bank transfer for deduction" payment method;
  3. Wait for the order confirmation to arrive via email and then an email containing the proforma invoice and all the information needed to make the transfer;
  4. Make the transfer for tax deduction. Once we receive the payment, we will proceed with the shipment and processing of the final invoice with the various references to the proforma invoice indicated in the transfer and the order number;

It is recommended to correctly register the person to whom the invoice will be issued, since it will be the same person who will make the payment and benefit from the deductions.

The sales invoice will be issued after payment, so we recommend that you carefully read the payment request email that will be sent after your order.

Our company will only take care of issuing the invoice. Any other procedures related to tax breaks, such as communication to ENEA, must be managed directly by the buyer or by his delegate (authorized consultant or CAF).

As indicated above, in the bank transfer for tax deduction it is necessary to specify the proforma invoice number or number and the date of the order, as well as the name, surname and tax code of the beneficiary of the deduction, as well as the tax data of our company and the amount to be paid. All this information will be provided in the payment request email sent after the order.

The transfer must be made out to:

Decidiprezzo Srl

IBAN: IT19K3609201600787418967402

BIC/SWIFT Code: QNTOITM2XXX

Please note that the goods ordered will be shipped only after the payment has been actually credited.

We remind you that it is important to correctly select the payment method to take advantage of the Tax Deductions.

In case of incorrect completion of the transfer and in any case of an irregular transfer, the possibility of benefiting from the foreseen benefits may be denied.

In any case, the Revenue Agency has intervened on the issue to identify remedies that can be used by those who have incurred errors in the execution of bank transfers, so as not to jeopardize the entitlement to deductions in the presence of their prerequisites.

On this point, it has been clarified that, in the event that there has been, by mistake, an anomaly in the compilation of the bank transfer, this does not entail the forfeiture of the tax benefit, but only on condition that the company certifies with a declaration in lieu of a sworn statement that the amounts credited in its favor have been included in the accounting.

Our company can issue the above-mentioned declaration in lieu of a notarial deed upon express and motivated request by writing to the e-mail address amministrazione@caldaiemurali.it.

The cost for the management and release of the aforementioned declaration in lieu of a notarial deed is €25.00 + VAT.

It is emphasized that our company does not guarantee the effectiveness of the aforementioned declaration for the purposes of benefiting from tax deductions.

Therefore, we always suggest contacting a qualified consultant or a CAF in order to verify all the conditions and requirements to benefit from tax incentives.


Fiscal Documentation

For "Company" or "Sole Proprietorship/Professional", to receive the invoice, simply fill in the appropriate fields in the registration form. The tax documentation will be sent via email.

Transport Insurance

Pursuant to art. 63 of the Consumer Code, the risk of loss and damage to the goods, for reasons not attributable to the seller, is transferred to the consumer when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods. However, the risk is transferred to the consumer already at the moment of delivery of the goods to the carrier. The Customer who at the time of purchase has decided to use the extra service of Insurance for the transport of the purchased goods, in the event that anomalies are found at the time of delivery (damaged packaging or in any case altered in the closing seals, damaged or scratched product, missing one or more packages ordered), must accept the product by writing on the document provided by the carrier: "ACCEPTED WITH RESERVATION" + description of the anomaly found.In order to assert the insurance coverage, it is not sufficient to note "ACCEPTED WITH RESERVATION" or "ACCEPTED WITH RESERVATION FOR INSPECTION", BUT the reason for the reservation must be explained in detail. If the package or product should show visible damage, scratches or any other type of anomaly and the courier should refuse to have a specific reservation made, the goods must be refused and the incident must be reported immediately (and in any case promptly) to the Customer Service of Decidiprezzo srl. In any case, without prejudice to the seller's obligations in terms of legal guarantee pursuant to articles 128 et seq. of the Consumer Code, Decidiprezzo srl will not be held responsible for any anomalies found in the condition of the product, after delivery, if the Customer, in the presence of an anomaly, has accepted the package without making a specific reservation (in the correct manner indicated above). Any damage or anomalies must be reported to Customer Service via email topostvendita@caldaiemurali.it. La request must be submitted no later than 8 calendar days from receipt of the goods. Any reports beyond the aforementioned terms will not be taken into consideration.


*NB: In the event of a clear error in the price of an item, if necessary the order will not be accepted and the resulting refund will be issued.

Right of Withdrawal

Decidiprezzo srl recognizes the right of withdrawal which, exceptionally, also extends to professionals, following the provisions of art. 52 of Legislative Decree 206/2005. The Customer has the right to withdraw from the purchase contract, without the need to provide explanations and without any penalty. The product must be returned intact and complete with the original packaging. The Customer who wishes to exercise the right of withdrawal is required to give notice within 30 calendar days from the date on which he/she enters into physical possession of the goods. He/she may do so by sending an e-mail to postvendita@caldaiemurali.it In the event that the consumer chooses this last option, a confirmation of receipt of the withdrawal form will be sent to him via email. In any case, Decidiprezzo srl will provide the Customer who has expressed the intention to withdraw, the exact address to which to send the product. For the correct exercise of the right of withdrawal by the Customer, we specify that:

  • : the user is solely responsible for the decrease in value of the goods resulting from handling of the product other than that necessary to establish the nature, characteristics and functioning of the product. The product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with identification tags, labels and the disposable seal, where present, still attached to the product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. The right of withdrawal can be exercised in relation to the product in its entirety and not for parts and/or accessories of it. In the event that the serial number of the product is inserted on the packaging, as for example, for electronic products, it constitutes part of the product and, consequently, the product must be returned in the original packaging, which must in turn be placed in additional packaging, as no other label or tape can be placed on the original packaging;
  • the direct costs of returning the goods will be borne by the Customer.Decidiprezzo srl reserves the right to check the returned goods to assess any damage or tampering not resulting from transport.
  • the refund concerns the sums paid for the price of the product, and will be made no later than 14 days after the Customer communicates that he/she is exercising the right of withdrawal. The amount of the refund will be communicated to the user via email. In any case, refunds will be made by Decidiprezzo srl with one of the following methods: bank transfer if the Customer paid by bank transfer and/or cash on delivery; credit card if the Customer paid by credit card; Paypal if the Customer paid with Paypal.

NB. It is not possible to request withdrawal for products already installed.

Specific Regulations on Fluorinated Gases

In accordance with theRegulation (EU) No 517/2014and thedPRn 146/2018, the following provisions apply to the sale of non-hermetically sealed equipment containing fluorinated gases:

  1. Installation by certified companies
    Equipment containing fluorinated gases that are not hermetically sealed may only be sold if it is installed by a certified company, as required by current legislation.

  2. Registration in the Fluorinated Gas Database
    It is mandatory by law to register every sale in the F-Gas Database. To this end, the buyer must provide a declaration certifying the installation in compliance with the regulations.

  3. Buyer's obligation
    Before completing the order of products subject to this regulation, the buyer will be required to:

    • Declare that the installation of the equipment will be carried out by a certified company.
  4. Failure to comply with the provisions
    In the absence of the requested information or a compliant declaration,it will not be possible to complete the purchaseof such products.