KASKO insurance

WHY KASKO POLICY?

We have created a new type of agreement with a well-known insurance company, which allows us to reimburse or totally replace any item damaged during transport.

Over the course of our experience, we have been increasingly committed to improving packaging techniques, to prevent the goods from being damaged in transit. Despite everything, we realized that to make this happen, it was not enough to secure the goods but we had to intervene directly in the careful and accurate handling of the products by the couriers.

With the KASKO policy we have made this idea a reality. In fact, our parcels enjoy special attention from insiders:

• The courier is aware of handling fragile goods;
• The courier is aware that he is dealing with insured goods;
• Your products are not overlaid by other merchandise.

As a result we have drastically reduced the drawbacks. In addition to being insured, the goods travel in the preferential lane.

In short, your products will be treated with kid gloves.

IN WHAT OCCASIONS DOES IT COME INTO PLAY

This new KASKO policy is valid for all products on our site. It can be used if the product arrives damaged or even after the package has been opened when the courier has already left.

HOW TO USE THE KASKO POLICY

Once the arrived product is damaged, all you need to do is:

1) Take a photograph of the damage;

2) Specify the codes of the products arrived in the email;

3) Send everything to the following e-mail: assistenza@caldaiemurali.it

AFTER RECEIVING PHOTOS AND CAR CODES, WE WILL PERFORM A QUICK CHECK WITH THE INSURANCE. WE VERIFIED THE FITNESS, WE WILL QUICKLY SHIP THE NEW ITEM OR REFUND THE ENTIRETY.

NB: THE REPORT MUST BE MADE WITHIN AND NOT LATER THAN 10 DAYS AFTER RECEIPT OF THE PRODUCT.