Shipping Times
Payment Methods
ORDINARY bank transfer
Bank Transfer for Tax Deduction
Payment by installments financed with Scalapay
Terms of Sale
The Customer may only purchase products as per the electronic catalogue on the website caldaiemurali.it existing at the time the order is sent. The Customer declares to be aware that the wording "available" of the displayed product is merely indicative. It may in fact happen that, in conjunction with multiple purchases by multiple users, the selected product is not actually available. It follows that Decidiprezzo srl reserves the right, once the order has been received, to verify the actual availability of the goods ordered and, in the absence of this, promptly communicate the non-acceptance of the order sent for the aforementioned reasons and make a full refund of the missing product. Decidiprezzo srl confirms correct receipt of the order by sending an e-mail to the e-mail address communicated by the Customer, in which all the data relating to the order placed will be indicated. The Customer undertakes to verify the correctness and to promptly communicate any corrections. Once the actual availability of the goods and the accuracy of the customer data have been verified, Decidiprezzo srl will send the definitive acceptance of the contract by email, which only from this moment must be considered concluded and stipulated between the parties for all legal purposes. By placing the order on the website caldaiemurali.it The Customer declares to have read the conditions of sale and the proposed payment methods, as well as the entire purchase procedure and also declares to accept them without any reservation and to have received exhaustive information in this regard. It is recommended to keep the emails sent by caldaiemurali.it. The sales contract between the Customer and Decidiprezzo srl is considered to be concluded in Italy and regulated by Italian Law. For the resolution of civil and criminal disputes that may arise from the conclusion of this distance selling contract, if the Customer is a consumer pursuant to the Consumer Code, the territorial jurisdiction is that of the court of his/her municipality of residence or domicile; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan.In the event of a clear error in the price of an item, if necessary there will be a non-acceptance of the order and the consequent refund.
All products (Appliances) once installed cannot be returned. Should there be any anomalies in the functioning, the customer must contact the competent assistance center in his area. All the products we sell are covered by a regular Italian warranty valid for 24 months.
Transport Insurance
Pursuant to art. 63 of the Consumer Code, the risk of loss and damage to the goods, for reasons not attributable to the seller, is transferred to the consumer when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods. However, the risk is transferred to the consumer already at the moment of delivery of the goods to the carrier. The Customer who at the time of purchase has decided to use the extra service of Insurance for the transport of the purchased goods, in the event that anomalies are found at the time of delivery (damaged packaging or in any case altered in the closing seals, damaged or scratched product, missing one or more packages ordered), must accept the product by writing on the document provided by the carrier: "ACCEPTED WITH RESERVATION" + description of the anomaly found. In order to assert the insurance coverage, it is not sufficient to note "ACCEPTED WITH RESERVATION" or "ACCEPTED WITH RESERVATION FOR INSPECTION", BUT the reason for the reservation must be explained in detail. If the package or product should show visible damage, scratches or any other type of anomaly and the courier should refuse to have a specific reservation made, the goods must be refused and the incident must be reported immediately (and in any case promptly) to the Customer Service of Decidiprezzo srl. In any case, without prejudice to the seller's obligations in terms of legal guarantee pursuant to articles 128 et seq. of the Consumer Code, Decidiprezzo srl will not be held responsible for any anomalies found in the condition of the product, after delivery, if the Customer, in the presence of an anomaly, has accepted the package without making a specific reservation (in the correct manner indicated above). Any damage or anomalies must be reported to Customer Service via email to postvendita@caldaiemurali.it. La The request must be submitted no later than 8 calendar days from receipt of the goods. Any reports received after the aforementioned terms will not be taken into consideration.
Right of Withdrawal
Decidiprezzo srl recognizes the right of withdrawal which, exceptionally, also extends to professionals, following the provisions of art. 52 of Legislative Decree 206/2005. The Client has the right to withdraw from the purchase contract, without having to provide explanations and without any penalty. The product must be returned intact and complete with the original packaging. The Customer who wishes to exercise the right of withdrawal is required to give notice within 30 calendar days from the date on which he/she enters into physical possession of the goods. He/she may do so by sending an e-mail to postvendita@climaconvenienza.it Nel In case the consumer chooses the latter option, a confirmation of receipt of the withdrawal form will be sent to him by email. In any case, Decidiprezzo srl will provide the Customer who has expressed the intention to withdraw, the exact address to which to send the product.For the correct exercise of the right of withdrawal by the Customer, we specify that:
- : the user is solely responsible for the decrease in value of the goods resulting from handling of the product other than that necessary to establish the nature, characteristics and functioning of the product. The product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with identification tags, labels and the disposable seal, where present, still attached to the product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. The right of withdrawal can be exercised in relation to the product in its entirety and not for parts and/or accessories of it. In the event that the serial number of the product is inserted on the packaging, as for example, for electronic products, it constitutes part of the product and, consequently, the product must be returned in the original packaging, which must in turn be placed in additional packaging, as no other label or tape can be placed on the original packaging;
- the direct costs of returning the goods will be borne by the Customer. Decidiprezzo srl reserves the right to check the returned goods to assess any damage or tampering not resulting from transport.
- the refund concerns the sums paid for the price of the product, and will be made no later than 14 days after the Customer communicates that he/she is exercising the right of withdrawal. The amount of the refund will be communicated to the user via email. In any case, refunds will be made by Decidiprezzo srl with one of the following methods: bank transfer if the Customer paid by bank transfer and/or cash on delivery; credit card if the Customer paid by credit card; Paypal if the Customer paid with Paypal.
NB. It is not possible to request withdrawal for products already installed.